Tickets for our events are non-refundable, however, you are welcome to sell your tickets.
Loft Live Sessions have made every effort to ensure that the information published on this site is correct. However, we do not warrant or assume any legal liability for the accuracy of any information disclosed.
Loft Live Sessions is not responsible for the content of any external internet sites. The presence of a hyperlink from a page does not imply any kind of endorsement of the content of these pages or links by Loft Live Sessions.
As we closely monitor the pandemic and government guidelines, performances may be subject to change. Tickets will automatically remain valid for any changes of date or venue, customers are entitled to a full refund should the revised show no longer be suitable if the customer advises this within 14 days of notification. Booking fees are non-refundable. Vouchers can also be issued. In the case of ticket holders being unable to attend due to a positive Covid test, we are unable to issue you with a refund.
Payment & Refunds
Credit/Debit Cards: Visa, Mastercard, Solo and Maestro are accepted through our online ticketing kiosk, via Stripe.
Please provide a card number, issue number, expiry date, security code, name and address of the card holder.
Loft Live cannot refund money or exchange tickets, except in the case of a cancelled performance. Booking fee applies for card payments to cover processing and ticket agency fees. In the event of cancellation, booking fees are non-refundable.
In the case of any booking errors, refunds can be issued within 5 working days. We advise customers to check their order confirmation immediately after booking.
Discounts & Concessions
Offers and discounts cannot be used in conjunction with one another. Loft Live Sessions reserve the right to offer last minute promotions and discounts.
Festival and Event Programme
All programme details are correct at the time of publication. We reserve the right to change programmes and artists if circumstances dictate. In the event of cancellations, the face value of tickets will be refunded.
Disabled Patrons & Support Workers/Assistants
Our intention is to make everything we do accessible to all our audiences. We therefore offer a free ticket for support workers/assistants that travel with disabled patrons to ensure they are able to attend. We recommend early booking for seats requiring wheelchair access is advisable as they are limited in number.
Please be prepared to show relevant ID at the box office or upon admission to events.
Contact Details and Data Custodian
If you have any questions regarding our events or any related information then please do make contact with us by emailing firstname.lastname@example.org
From time to time we run competitions which include tickets or meet & greets, as prizes and are often in conjunction with carefully selected partners. We will let you know about these competitions but will never share your contact details with these partners or anyone else. Specific competition terms are detailed in the copy.
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